Privacy Policy

1. Introduction

Welcome to Neon Forge Quistar Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Payment card information and billing details
• Government-issued identification (for registration purposes)
• Preferences and special requests
• Loyalty program information
• Communication history with our hotel

2.2 Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Location data (with your consent)
• Device information and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Payment processing and billing
• Customer service and support
• Marketing communications (with your consent)
• Improving our services and facilities
• Compliance with legal obligations
• Security and fraud prevention
• Loyalty program management

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in hotel operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Emergency Situations: To protect health, safety, or security
• With Your Consent: When you explicitly agree to sharing

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure servers and data centers
• Access controls and employee training
• Regular security assessments
• Compliance with industry standards (PCI DSS)

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities
• Request data portability

To exercise these rights, please contact our Privacy Officer using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information only as long as necessary for:

• Providing our services to you
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Business and tax records requirements

Guest registration information is typically retained for 7 years as required by Canadian law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices in our hotel

Your continued use of our services after changes indicates your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: